Working With Croke Park

Background

Croke Park in Dublin is the third largest stadium in Europe. With a capacity of 82,300 patrons enjoying events, including field sports and concerts, it has UEFA and FIFA approved certification.

67%

Uplift in Transaction Volume

14%

Increase in Average Transaction Value

Deliverable’s

446

Total Licenses

402

Terminals

4

All-in-one Devices

67%

Transaction Volume Increase

91%

Increase in Value of Total Transactions

14%

Increase in Average Transaction Value

Croke Park football stadium full of crowds of people in the stands showcasing Croke Park case study using hospitality technology via Kappture

Objective

Croke Park wanted to further enrich the guest experience at their stadium, with a focus on increasing concession payments and introducing reporting and analytics, something which they hadn’t used before.

The key to Croke Park’s longevity is its long history of innovation and development, ensuring that the grounds remain “Best in Class” by delivering an unrivalled experience to match patrons and guests alike.

“We worked closely together through the COVID period to plan the upgrade. The on-site teams then deployed in January 2022, in readiness for the re-start of events at the stadium. The customer feedback over the past six months has been positive and the operations team are feeling the benefit of the new EPOS and payment platform.”

Michael Teahan

Financial Controller, Croke Park

Results

The Kappture POS (Point of Sale) system was installed across more than 400 terminals throughout the site, and a streamlined and smart cash and stock management system was implemented.

The initial installation work was carried out by a team of three engineers over five days.

Since Kappture was installed at Croke Park, they have hosted over 100 GAA matches and produced some outstanding live music events for some of the biggest names in the world, such as Ed Sheeran, Westlife, Taylor Swift, Garth Brooks, The Spice Girls and The Rolling Stones.

The security, reliability and robustness of the Kappture software has played its part in making sure these fabulous events were executed smoothly and without any downtime.

In early 2022, Kappture did a full hardware upgrade at Croke Park, installing the energy efficient K1 devices across the stadium. Kappture also created a new integration to the clover device that is used by Allied Irish Bank Merchant Services.

Kappture’s consistent innovation ensures that Croke Park and Aramark have the best-in-class EPOS system.